Refund Policy

This policy explains when and how you can get a refund for Ashney Pro. Payments and refunds are handled by our payment provider, which acts as our merchant of record. We want you to feel good about paying for Ashney, so we keep refunds simple and fair.

Cancel anytime

You can cancel Ashney Pro whenever you like, from your account. Cancelling stops all future renewals, and you keep Pro access until the end of the period you have already paid for. There are no cancellation fees. We do not give partial refunds for the unused days of a period, because you keep full access until it ends.

14-day money-back guarantee

If Ashney Pro is not right for you, contact us within 14 days of your first Pro payment for a full refund. You do not need to explain why.

Renewals

Ashney Pro renews automatically each month, and you can turn off renewals anytime from your account. If a renewal wasn't what you intended and you haven't used Pro that cycle, email us within 7 days and we'll refund it.

Billing errors

If you were charged incorrectly, more than once, or for something you did not sign up for, tell us and we will refund it in full.

How to request a refund

Either way works:

• Use the refund link on your payment receipt (the email you receive after your payment), or
• Email us at hello@ashney.ai with the email address on your account and the approximate date of the charge.

Approved refunds are returned to your original payment method, usually within 5 to 10 business days depending on your bank.

Questions

For anything about a payment or a refund, email hello@ashney.ai. Our payment provider's contact details are also on your receipt.