UK Customer Success hiring cools after its early-October peak, monthly volume holds steady
Weekly postings fell 51% from their 5 October peak, even as the 30-day total crept up 1%. Here's what the slowdown and the wider market mean for your search.
of open roles are at employers on the UK Home Office sponsor register. Gartner, Amazon, Deliveroo and MMC are on the list.
UK sponsor register, matched by employeris what the typical role asks for. 10% ask for 10 years or more.
47% of open roles state years281 new roles in the last 30 days, against 279 the 30 days before, at the same companies.
Companies read for 60 days or moreThis week's read
The week of 26 October saw 42 new Customer Success roles posted in the UK, down from a peak of 85 in the week of 5 October, a 51% drop. Even so, the last 30 days held roughly steady overall: 281 new roles, almost matching the 279 in the 30 days before, up 1%. So while the monthly count is holding, the pace within October slowed sharply after peaking early in the month.
Right now there are 618 open Customer Success roles across 462 companies in the UK. The top 8 employers together, including Gartner, Amazon, Deliveroo and Salesforce, hold only 9% of all open roles. That means no single employer dominates hiring, so a search focused on a few famous names will miss most of the market.
Just under half of all open roles, 49%, sit at employers with recent filings on the UK Home Office sponsor register. Gartner, Amazon, Deliveroo and Salesforce are among those on that list. If you need sponsorship, that is a reasonable share of the market to target.
Only 15% of open roles are remote, so most Customer Success jobs in the UK still expect you in an office or in front of clients some of the time. On skills, Salesforce is named in 18% of postings, more than any other tool, so it shows up often in what employers want to see on a CV.
What this means for you
Three things you can act on this week
- Expect a slower week
New postings fell 51% from the 5 October peak to 42 in the week of 26 October. Don't read too much into one quiet week, but expect fewer fresh postings right now than you saw in early October.
- Look past the top employers
The top 8 employers, including Gartner, Amazon, Deliveroo and Salesforce, hold just 9% of the 618 open roles across 462 companies. Widen your search beyond the famous names to find most of the openings.
- Check visa sponsor status
49% of open roles sit at employers with recent filings on the UK Home Office sponsor register, including Gartner, Amazon, Deliveroo and Salesforce. If you need sponsorship, start there.
Momentum
New Customer Success roles each week
Last 30 days: 281 new roles, against 279 the 30 days before (+1%). Each week counts the same companies, and a role counts as new only in the week it was posted, so a careers site we start reading never shows up as growth.
See the numbers
| Week starting | New roles |
|---|---|
| 7 Sep | 58 |
| 14 Sep | 68 |
| 21 Sep | 61 |
| 28 Sep | 77 |
| 5 Oct | 85 |
| 12 Oct | 83 |
| 19 Oct | 78 |
| 26 Oct | 42 |
Who is hiring
The companies with the most open Customer Success roles
462 companies are hiring. The top eight hold 9% of the open roles.
| Company | Open roles | Change in new roles | Sponsor register |
|---|---|---|---|
| Gartner | 11 | On the list | |
| Amazon | 8 | On the list | |
| Deliveroo | 6 | On the list | |
| MMC | 6 | On the list | |
| Orderyoyo | 6 | ||
| Salesforce | 6 | On the list | |
| Schroders Referral | 5 | ||
| The Access Group | 5 | On the list |
Change compares new roles in the last 30 days with the 30 days before, shown where a company posted 25 or more in the earlier 30 days. Staffing agencies are left out. A company name links to its Ashney company page where there is one.
What they ask for
The technology Customer Success roles ask for most
Ask Rate is the share of roles that name a skill, from 594 postings read in full. Ways of working (methods such as Agile, tools such as Jira) are listed apart; office tools and soft skills are left out.
Ways of working
Industries named most: SaaS 32%, Financial services 9%, Consulting 9%. Certifications named: PMP 1%, CISSP 1%, Salesforce Certified Platform App Builder 1%. 15% of open roles say they are remote.
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