Australian Customer Success hiring cools for the month, but last week matched its strongest week
New postings fell 15% over 30 days, yet the most recent week tied the high point from September. The market stays spread thin across 148 companies.
is what the typical role asks for. 5% ask for 10 years or more.
61% of open roles state years73 new roles in the last 30 days, against 86 the 30 days before, at the same companies.
Companies read for 60 days or moreat 148 companies hiring in Australia.
Issue of 2 November 2026This week's read
New Customer Success roles in Australia fell 15% over the past 30 days, down to 73 from 86 the month before. But look at the week by week picture and the story shifts: the week of 26 Oct posted 22 new roles, the same number as the strongest week back on 21 Sep. So while the monthly total is down, the pace hasn't actually dropped off in recent weeks.
This is not a market run by a handful of big names. There are 177 open roles spread across 148 different companies, and the top 8 employers together hold only 14% of them. MUFG Pension & Market Services has the most listed openings, with Palo Alto Networks, Wk and Gartner also among the busier hirers. A typical role stays open for 31 days before it's filled or pulled.
Most of what's open sits in the middle of the career ladder. Mid-level titles make up 71% of postings, well ahead of senior or principal level work. If you're a few years into your career, this is where most of the activity is.
On skills, CRM and Salesforce each appear in 18% of postings, so they're the most commonly named tools. Don't expect to work from home easily either: only 13% of roles are listed as remote. And if you're hoping to size up the pay before applying, you're mostly out of luck, just 7% of postings include a salary figure.
What this means for you
Three things you can act on this week
- Look past the big names
With 177 roles spread across 148 companies and the top 8 employers holding only 14% of them, no single firm dominates. Check smaller and less visible employers, not just the busier names like MUFG Pension & Market Services or Palo Alto Networks.
- Aim at mid-level roles
Mid-level titles make up 71% of this market, far more than senior or principal postings. If you've got a few years of experience, this is where most of the openings sit.
- Plan for office-based work
Only 13% of open roles are listed as remote. Go in expecting to be on-site or hybrid rather than fully remote, and confirm the setup before you apply.
Momentum
New Customer Success roles each week
Last 30 days: 73 new roles, against 86 the 30 days before (-15%). Each week counts the same companies, and a role counts as new only in the week it was posted, so a careers site we start reading never shows up as growth.
See the numbers
| Week starting | New roles |
|---|---|
| 7 Sep | 20 |
| 14 Sep | 19 |
| 21 Sep | 22 |
| 28 Sep | 21 |
| 5 Oct | 14 |
| 12 Oct | 17 |
| 19 Oct | 18 |
| 26 Oct | 22 |
Who is hiring
The companies with the most open Customer Success roles
148 companies are hiring. The top eight hold 14% of the open roles.
| Company | Open roles | Change in new roles |
|---|---|---|
| MUFG Pension & Market Services | 5 | |
| Palo Alto Networks | 4 | |
| Wk | 4 | |
| Gartner | 3 | |
| Amazon | 2 | |
| Avepoint | 2 | |
| Block | 2 | |
| Deloitte Services Pty | 2 |
Change compares new roles in the last 30 days with the 30 days before, shown where a company posted 25 or more in the earlier 30 days. Staffing agencies are left out. A company name links to its Ashney company page where there is one.
What they ask for
The technology Customer Success roles ask for most
Ask Rate is the share of roles that name a skill, from 170 postings read in full. Ways of working (methods such as Agile, tools such as Jira) are listed apart; office tools and soft skills are left out.
Ways of working
Industries named most: SaaS 34%, Consulting 12%, Financial services 12%. Certifications named: AWS Certified Cloud Practitioner 2%, Certified ScrumMaster 1%, Salesforce Certified Platform App Builder 1%. 13% of open roles say they are remote.
Cite this report