US Customer Success hiring speeds up: new postings rose 16% this month
Weekly postings hit a new high and held there, with 3,486 open roles spread across 2,033 companies rather than piled up at a few big names.
The middle posted range across all levels. 52% of open roles post their pay.
1,822 roles with yearly payof open roles are at employers with recent US H-1B visa filings. Amazon, Salesforce, JPMorganChase and Gartner are on the list.
US H-1B filings, matched by employeris what the typical role asks for. 8% ask for 10 years or more.
78% of open roles state yearsThis week's read
Customer Success hiring in the US picked up pace. New postings rose 16% over the last 30 days, reaching 1,749. The weekly count climbed through October and reached 474 new roles in the week of 26 October, the highest point on the line, and it stayed there the following week rather than pulling back.
This is not a market run by a handful of employers. There are 3,486 open roles at 2,033 companies, and the eight biggest employers together hold just 7% of all open roles. Amazon has the most open roles among them, followed by Mirum Pharmaceuticals, Salesforce and Hub International. Mirum still lists 35 open roles, but its new postings fell 97% in the last 30 days, a sharp slowdown from where it was the month before.
Pay is posted on 52% of open roles, and the typical range across all levels is $97k to $130k. That is a useful benchmark if you are deciding whether to apply or what to ask for, since just over half of listings now show a number up front.
Experience requirements are not steep for most of this market. Only 8% of postings ask for 10 or more years of experience, and the roles skew toward mid level rather than senior or principal titles. Remote work is less common: just 27% of open roles are remote, so most hiring is still tied to a location.
If visa sponsorship matters to you, 16% of open roles sit at companies with recent H-1B filings, a group that includes Amazon, Salesforce, JPMorganChase and Gartner. That is worth checking before you apply if sponsorship is a requirement for you.
What this means for you
Three things you can act on this week
- Hiring is spread out, not concentrated
The top 8 employers hold only 7% of open roles out of 2,033 companies hiring. Do not limit your search to a few famous names; smaller and mid-size employers make up most of this market.
- Use the posted pay range
52% of open roles now list pay, with a typical range of $97k to $130k across all levels. Check whether a listing posts pay before you apply, and use it to judge fit or negotiate.
- Years of experience are not a high bar
Only 8% of postings ask for 10 or more years of experience, and most roles sit at mid level. If you have a few years of Customer Success experience, you likely meet the bar for most of these roles.
Pay
What Customer Success roles in the United States pay, by level
The middle (median) of the pay ranges employers post. Read each bar from the typical low end to the typical high end of a posting. 52% of open roles post their pay.
See the numbers
| Level | Roles with pay | Typical low | Typical high |
|---|---|---|---|
| Director | 146 | $150k | $197k |
| Principal / Staff | 33 | $150k | $192k |
| Senior / Lead | 373 | $113k | $150k |
| Mid level | 1,270 | $85k | $114k |
Yearly USD ranges only (hourly pay and other currencies are left out). Level is read from the job title.
Momentum
New Customer Success roles each week
Last 30 days: 1,749 new roles, against 1,503 the 30 days before (+16%). Each week counts the same companies, and a role counts as new only in the week it was posted, so a careers site we start reading never shows up as growth.
See the numbers
| Week starting | New roles |
|---|---|
| 7 Sep | 297 |
| 14 Sep | 377 |
| 21 Sep | 385 |
| 28 Sep | 361 |
| 5 Oct | 459 |
| 12 Oct | 422 |
| 19 Oct | 448 |
| 26 Oct | 474 |
Who is hiring
The companies with the most open Customer Success roles
2,033 companies are hiring. The top eight hold 7% of the open roles.
| Company | Open roles | Change in new roles | H-1B filings |
|---|---|---|---|
| Amazon | 58 | On the list | |
| Mirum Pharmaceuticals | 35 | -97% | |
| Salesforce | 32 | On the list | |
| Hub International | 31 | ||
| JPMorganChase | 21 | On the list | |
| MS | 20 | ||
| Gartner | 17 | On the list | |
| MMC | 17 |
Change compares new roles in the last 30 days with the 30 days before, shown where a company posted 25 or more in the earlier 30 days. Staffing agencies are left out. A company name links to its Ashney company page where there is one.
What they ask for
The technology Customer Success roles ask for most
Ask Rate is the share of roles that name a skill, from 3,318 postings read in full. Ways of working (methods such as Agile, tools such as Jira) are listed apart; office tools and soft skills are left out.
Ways of working
Industries named most: SaaS 25%, Healthcare 11%, Consulting 9%. Certifications named: PMP 1%, Series 7 1%, health insurance license 1%. 27% of open roles say they are remote.
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