India customer support postings jump 41% in a month
New roles climbed from 422 to 596 over 30 days, and last week set an eight-week high. The market is moving fast, but pay and remote options stay hard to find.
is what the typical role asks for. 6% ask for 10 years or more.
56% of open roles state years596 new roles in the last 30 days, against 422 the 30 days before, at the same companies.
Companies read for 60 days or moreat 598 companies hiring in India.
Issue of 2 November 2026This week's read
There are 1,682 open customer support roles in India right now, spread across 598 companies. New postings are up 41% over the last 30 days, rising from 422 to 596. Weekly postings have been climbing steadily too, from 109 in the week of 7 September to 196 in the week of 26 October, the highest of the past eight weeks.
Roles do not stay open long. The median time a posting stays live is just 7 days, so if you see something you want, apply quickly. One company, OneTP, has 225 open roles on its own, well ahead of the next closest, Kotak Mahindra Bank, at 52. Still, the top 8 employers together hold only 27% of all open roles, so most of the hiring is happening outside the biggest names.
Most roles ask for a few years of experience, not a decade. The median minimum is 3 years, and only 6% of postings ask for 10 or more years. Just over half of postings, 56%, state a years requirement at all, and the title mix leans heavily toward mid-level work: 72% of roles are mid-level, 13% senior, 10% junior.
On skills, SQL shows up in 14% of postings, followed by ServiceNow at 12%, Microsoft Windows at 11% and Linux at 10%. Root cause analysis is asked for in 14% of postings and ITIL in 11%, so familiarity with structured troubleshooting and service management processes comes up often. Certifications like CompTIA A+, CCNA and CCIE are each named in only 1% of postings, so they are not common requirements.
Two things to know before you search: only 2% of roles are remote, so expect most jobs to be on-site or hybrid. And pay is rarely posted, just 1% of roles list a figure, so there is not enough data here to say what the market typically pays.
What this means for you
Three things you can act on this week
- Apply fast, roles close quickly
The median posting stays open just 7 days. With new roles up 41% in the past month, check listings often and apply as soon as you see a fit.
- Know the common tools
SQL (14%), ServiceNow (12%), Microsoft Windows (11%) and Linux (10%) show up most. Root cause analysis (14%) and ITIL (11%) are also frequently named.
- Do not expect remote or posted pay
Only 2% of roles are remote and just 1% list pay. Plan for on-site or hybrid work and expect to discuss compensation directly with employers.
Momentum
New Customer Support roles each week
Last 30 days: 596 new roles, against 422 the 30 days before (+41%). Each week counts the same companies, and a role counts as new only in the week it was posted, so a careers site we start reading never shows up as growth.
See the numbers
| Week starting | New roles |
|---|---|
| 7 Sep | 109 |
| 14 Sep | 101 |
| 21 Sep | 104 |
| 28 Sep | 120 |
| 5 Oct | 127 |
| 12 Oct | 142 |
| 19 Oct | 184 |
| 26 Oct | 196 |
Who is hiring
The companies with the most open Customer Support roles
598 companies are hiring. The top eight hold 27% of the open roles.
| Company | Open roles | Change in new roles |
|---|---|---|
| OneTP | 225 | |
| Kotak Mahindra Bank | 52 | |
| NTT DATA Services | 46 | |
| LTIMindtree | 33 | |
| Hewlett Packard Enterprise | 30 | |
| Amazon | 28 | |
| Digitide Solutions Limited | 23 | |
| FIS | 23 |
Change compares new roles in the last 30 days with the 30 days before, shown where a company posted 25 or more in the earlier 30 days. Staffing agencies are left out. A company name links to its Ashney company page where there is one.
What they ask for
The technology Customer Support roles ask for most
Ask Rate is the share of roles that name a skill, from 1,596 postings read in full. Ways of working (methods such as Agile, tools such as Jira) are listed apart; office tools and soft skills are left out.
Ways of working
Industries named most: SaaS 7%, Banking 5%, Financial services 4%. Certifications named: CompTIA A+ 1%, CCNA 1%, CCIE 1%. 2% of open roles say they are remote.
Cite this report