UK customer support hiring cools 29% from its September peak
New postings are also down 7% over the last 30 days, in a market so spread out that the top 8 employers hold just 8% of all open roles.
of open roles are at employers on the UK Home Office sponsor register. Nationwide, Teleperformance, Amazon and Barclays are on the list.
UK sponsor register, matched by employeris what the typical role asks for. 4% ask for 10 years or more.
29% of open roles state years234 new roles in the last 30 days, against 251 the 30 days before, at the same companies.
Companies read for 60 days or moreThis week's read
The weekly pace of new customer support postings has eased. The busiest week was 21 September, with 73 new roles. By 26 October that had fallen to 52, a drop of 29% from the peak. Across the UK there are 627 open roles right now, with the typical one staying open for 22 days.
Zoom out to 30 days and the picture is similar: 234 new roles appeared in the latest window, down from 251 in the one before, a fall of 7%. The slowdown is not tied to one company pulling back. It shows up across the market.
This is also a market with no single big employer to chase. The top 8 companies, including Emplyfy, SS&C Technologies and Nationwide, together account for only 8% of all open roles. With 469 companies hiring, your odds improve by casting a wide net rather than fixating on a handful of names.
If you need visa sponsorship, 40% of open roles sit at employers with recent filings on the UK Home Office sponsor register. Nationwide, Teleperformance, Amazon and Barclays all appear on that register, each with a handful of open roles.
On experience, this market leans toward the middle rather than the top. Where years are stated, a minimum of 3 is typical, and only 4% of postings ask for 10 or more years. But only 29% of postings state a years requirement at all, and just 21% post pay, so there is not enough data to say what this market pays. Remote work is scarce too, at just 8% of roles.
What this means for you
Three things you can act on this week
- Apply even with moderate experience
Where years are named, 3 is the typical minimum and only 4% of postings ask for 10 or more. Many roles do not state a requirement at all, so do not rule yourself out too early.
- Plan for on-site or hybrid work
Only 8% of open roles are remote. If you are hoping to work from home, treat that as the exception here, not the rule, when you search.
- Target sponsor register employers if needed
40% of open roles sit at employers with recent visa filings. Nationwide, Teleperformance, Amazon and Barclays are all on the UK Home Office sponsor register and worth a look.
Momentum
New Customer Support roles each week
Last 30 days: 234 new roles, against 251 the 30 days before (-7%). Each week counts the same companies, and a role counts as new only in the week it was posted, so a careers site we start reading never shows up as growth.
See the numbers
| Week starting | New roles |
|---|---|
| 7 Sep | 45 |
| 14 Sep | 66 |
| 21 Sep | 73 |
| 28 Sep | 59 |
| 5 Oct | 67 |
| 12 Oct | 45 |
| 19 Oct | 72 |
| 26 Oct | 52 |
Who is hiring
The companies with the most open Customer Support roles
469 companies are hiring. The top eight hold 8% of the open roles.
| Company | Open roles | Change in new roles | Sponsor register |
|---|---|---|---|
| Emplyfy | 8 | ||
| SS&C Technologies | 8 | ||
| Nationwide | 7 | On the list | |
| DXC Technology | 6 | ||
| Johnson Controls | 6 | ||
| Teleperformance | 5 | On the list | |
| Amazon | 4 | On the list | |
| Barclays | 4 | On the list |
Change compares new roles in the last 30 days with the 30 days before, shown where a company posted 25 or more in the earlier 30 days. Staffing agencies are left out. A company name links to its Ashney company page where there is one.
What they ask for
The technology Customer Support roles ask for most
Ask Rate is the share of roles that name a skill, from 606 postings read in full. Ways of working (methods such as Agile, tools such as Jira) are listed apart; office tools and soft skills are left out.
Ways of working
Industries named most: Financial services 8%, SaaS 5%, Healthcare 3%. Certifications named: CompTIA A+ 3%, CompTIA Network+ 1%, CCNA 1%. 8% of open roles say they are remote.
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