US Customer Support postings rise 7%, but the weekly pace has already cooled from its peak
Hiring is up over the last 30 days, yet the week of 26 October came in below the mid-October high. Pay stays hard to find and the experience bar stays low.
The middle posted range across all levels. 29% of open roles post their pay.
1,501 roles with yearly payof open roles are at employers with recent US H-1B visa filings. Amazon and JPMorganChase are on the list.
US H-1B filings, matched by employeris what the typical role asks for. 3% ask for 10 years or more.
72% of open roles state yearsThis week's read
There are 5,207 open Customer Support roles in the US right now, spread across 2,495 companies. New postings rose 7% over the last 30 days compared to the 30 days before. But the weekly count has already eased: the week of 19 October hit a high point, and by 26 October new postings were down 7% from that peak.
Pay information is scarce. Only 29% of open roles post a salary. Where they do, the typical range across all levels runs $70k to $95k, with mid-level roles clustered lower and director-level roles clustered much higher. If you want to negotiate with confidence, you are working with less than a third of the market's listings.
The experience bar here is low. The median minimum asked is 2 years, and only 3% of roles want 10 or more years. That mix of mostly mid-level and junior titles means this market is friendlier to people early in their career than many others.
One company stands well above the rest: OneMCI alone lists 367 open roles, far more than any other name on the list. Even so, the top 8 employers together hold only 13% of all open roles, so most of the hiring is happening outside the biggest names. Only 12% of open roles sit at companies with recent H-1B filings, and Amazon and JPMorganChase are among those on that list.
On skills, Microsoft Windows is the most asked for, showing up in 25% of postings, followed by Active Directory, CRM and ServiceNow. Remote work is limited: just 11% of roles are remote, so most of this hiring expects you in a location.
What this means for you
Three things you can act on this week
- Don't expect posted pay
Only 29% of roles show a salary. Where they do, expect $70k to $95k overall, lower for mid-level, higher for director roles. Ask early in interviews if pay isn't listed.
- Low experience bar helps you
The median minimum ask is 2 years, and just 3% of roles want 10-plus years. If you're early career, this market has more room for you than most.
- Look past the big names
The top 8 employers hold only 13% of open roles. OneMCI has the most listings by far, but most hiring is spread across thousands of smaller employers, so widen your search.
Pay
What Customer Support roles in the United States pay, by level
The middle (median) of the pay ranges employers post. Read each bar from the typical low end to the typical high end of a posting. 29% of open roles post their pay.
See the numbers
| Level | Roles with pay | Typical low | Typical high |
|---|---|---|---|
| Director | 32 | $160k | $215k |
| Senior / Lead | 255 | $87k | $118k |
| Mid level | 1,197 | $68k | $88k |
Yearly USD ranges only (hourly pay and other currencies are left out). Level is read from the job title.
Momentum
New Customer Support roles each week
Last 30 days: 2,032 new roles, against 1,891 the 30 days before (+7%). Each week counts the same companies, and a role counts as new only in the week it was posted, so a careers site we start reading never shows up as growth.
See the numbers
| Week starting | New roles |
|---|---|
| 7 Sep | 366 |
| 14 Sep | 474 |
| 21 Sep | 542 |
| 28 Sep | 524 |
| 5 Oct | 536 |
| 12 Oct | 446 |
| 19 Oct | 578 |
| 26 Oct | 540 |
Who is hiring
The companies with the most open Customer Support roles
2,495 companies are hiring. The top eight hold 13% of the open roles.
| Company | Open roles | Change in new roles | H-1B filings |
|---|---|---|---|
| OneMCI | 367 | ||
| Teleperformance | 50 | ||
| Fmr | 49 | ||
| Gainwell Technologies | 49 | ||
| Amazon | 41 | On the list | |
| Empower AI | 39 | ||
| GDIT | 39 | 0% | |
| JPMorganChase | 38 | On the list |
Change compares new roles in the last 30 days with the 30 days before, shown where a company posted 25 or more in the earlier 30 days. Staffing agencies are left out. A company name links to its Ashney company page where there is one.
What they ask for
The technology Customer Support roles ask for most
Ask Rate is the share of roles that name a skill, from 5,016 postings read in full. Ways of working (methods such as Agile, tools such as Jira) are listed apart; office tools and soft skills are left out.
Ways of working
Industries named most: Healthcare 8%, Financial services 5%, SaaS 5%. Certifications named: CompTIA A+ 9%, CompTIA Network+ 5%, CompTIA Security+ 5%. 11% of open roles say they are remote.
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