Remote customer support postings cool off after a mid-September high
New roles are down 51% over the past 30 days, and the weekly pace has eased sharply from its September peak.
is what the typical role asks for. 1% ask for 10 years or more.
51% of open roles state years48 new roles in the last 30 days, against 98 the 30 days before, at the same companies.
Companies read for 60 days or moreat 95 companies hiring in remote roles.
Issue of 2 November 2026This week's read
If you have been watching this market for a while, you will have noticed things slowing down. New postings fell 51% over the last 30 days, from 98 to 48. The weekly pace tells the same story: the week of 14 September brought 32 new roles, the most of any week since, and the week of 26 October brought just 14, down 56% from that peak.
There are still 133 open roles across 95 companies, so the market has not dried up. But it is spread thin: the top 8 employers together hold only 23% of those roles. Taxwell has the most open roles at 7, followed by 20Four7Va with 6. A handful of others, including GoShare, Myhrabc, and Rightway Healthcare, each have 3.
The bar for getting in stays low. The median minimum experience asked for is 2 years, and only 1% of postings want 10 or more years. Nearly 9 in 10 roles are listed at mid level, with just 6% junior and 3% senior. This is a market built around steady, mid-level support work, not a ladder for specialists.
Among postings that named tools, Zendesk came up most, in 17%, with CRM close behind at 16% and Microsoft Windows at 10%. Healthcare was the most-named industry at 11%, ahead of SaaS at 9%. Certifications barely feature: CPA was the only one named with any regularity, in 4% of postings. Every open role in this market is remote, and the median listing stays open 26 days before it closes.
What this means for you
Three things you can act on this week
- Move fast, the pool is shrinking
New postings dropped 51% over the last 30 days and the weekly pace is down 56% from its September peak. Fewer new roles are appearing each week, so do not wait around once you see one you want.
- Experience bar is low
The median minimum experience asked for is 2 years, and only 1% of roles want 10 or more years. Nearly 9 in 10 postings are mid level, so this is not a market that favors long tenure.
- Zendesk and CRM come up often
Among postings naming tools, Zendesk appears in 17% and CRM in 16%. If you have hands-on time with either, it is worth making visible on your resume.
Momentum
New Customer Support roles each week
Last 30 days: 48 new roles, against 98 the 30 days before (-51%). Each week counts the same companies, and a role counts as new only in the week it was posted, so a careers site we start reading never shows up as growth.
See the numbers
| Week starting | New roles |
|---|---|
| 7 Sep | 27 |
| 14 Sep | 32 |
| 21 Sep | 21 |
| 28 Sep | 14 |
| 5 Oct | 14 |
| 12 Oct | 15 |
| 19 Oct | 7 |
| 26 Oct | 14 |
Who is hiring
The companies with the most open Customer Support roles
95 companies are hiring. The top eight hold 23% of the open roles.
| Company | Open roles | Change in new roles |
|---|---|---|
| Taxwell | 7 | |
| 20Four7Va | 6 | |
| Emplois sur GROUPE TEHORA | 3 | |
| GoShare | 3 | |
| Myhrabc | 3 | |
| Outsource Access | 3 | |
| Rightway Healthcare | 3 | |
| Thinkacademyus | 3 |
Change compares new roles in the last 30 days with the 30 days before, shown where a company posted 25 or more in the earlier 30 days. Staffing agencies are left out. A company name links to its Ashney company page where there is one.
What they ask for
The technology Customer Support roles ask for most
Ask Rate is the share of roles that name a skill, from 109 postings read in full. Ways of working (methods such as Agile, tools such as Jira) are listed apart; office tools and soft skills are left out.
Ways of working
Industries named most: Healthcare 11%, SaaS 9%, Cryptocurrency 4%. Certifications named: CPA 4%, CKA 1%, CompTIA A+ 1%. 100% of open roles say they are remote.
Cite this report